Free Shipping For Orders $50 & Above

FAQ


1. How long does it take for my order(s) to be processed?

We typically take 2 - 5 business days to process and ship your order(s). They will be shipped right after the processing day, which is the very next day.

You will receive an email to confirm your purchase and a tracking number once your order has been shipped out.

2. How long does it take to receive my order(s)?

For full shipping and delivery details, kindly visit the Shipping & Delivery page.

As the COVID-19 situation hits worldwide logistics and shipping companies, we may experience shipping delays beyond our control.

At this point in time, we cannot guarantee any specific date of arrival on your shipment, but as our valued customer, we will be sure to proactively update you on the shipment status.

We sincerely apologise for any unforeseen delays caused.

Shipping time varies by location. Kindly find below our estimates:

Location

*Estimated Shipping Times Due to Covid-19

United States

8-20 business days

United Kingdom, Ireland

8-20 business days

Canada, Europe

8-20 business days

Australia, New Zealand

8-20 business days

Central & South America

10-20 business days

Asia

8-15 business days

Africa

15-30 business days

  • Max delivery time can be up to 45 business days
  • Shipping times do NOT include our 2-5 days processing time
  • Shipping times do NOT include public holidays
  • Shipping times exclude custom clearance/delays

3. My tracking says, "No information available at the moment".

For some shipping companies, it takes 2-5 business days for the tracking information to be updated into their system. If your order was placed more than 5 business days and there is still no information on your tracking number, kindly reach out to us immediately at support@shopdatdeals.com and we will get back to you within 24 hours.

4. Will my items be sent in one package?

For logistical reasons, items within the same purchase may sometimes be sent in separate packages, even if you have specified combined shipping. In such cases, we would ensure that you have all the necessary tracking numbers for the separate packages shipped to you.

5. Can I make any changes to my shipping/billing address?

Kindly note that Shop Dat Deals is NOT liable for any incorrect address(es) provided by you (the customer) during the checkout process.

*Please ensure that your billing and shipping address is correct before confirming your order or purchase.

If an error was made on our part, we will take FULL responsibility on the original order that was made for you at absolutely NO CHARGE.

6. Can I cancel or change my order after I have made a purchase?

Should you wish to cancel or change your order, you can do so WITHIN 24 hours from the time you made payment, or when you have received the order confirmation email.

*Kindly note that once we start to package and ship your order(s) after the 24 hours, it cannot be cancelled.

Please refer to our Cancellation, Refunds & Returns page for full details.

7. How can I get a refund on my orders?

We offer a 100% money back guarantee on the following:
  • Products that are defective from when you open the package
  • Products that are damaged during the shipping process

Please note that the following products CANNOT be returned:

  • Seasonal goods
  • Intimate or sanitary goods
  • Health and personal care items

To request for a refund, simply reach out to us via email at support@shopdatdeals.com and we will provide a return address and a replacement or refund as preferred.

*Kindly note that shipping costs may apply for any returned products, and it is your (the customer) responsibility to pay for any associated costs.

8. How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical for you.

For more details on how shipping costs are calculated, please contact us directly at support@shopdatdeals.com and we will reply you within 24 hours.

9. What is Buyer Protection?

Buyer Protection is a set of guarantees that enables you (our customers) to shop with confidence on our website.

You are protected when:
  • The item you ordered did not arrive within the time period committed by us
  • The item you received was not as described
  • The item you received that was assured to be genuine was fake

10. How can I contact you if I have other questions relating to my purchase?

If you have a question that is not answered in here or any other sections, please reach out to us directly at support@shopdatdeals.com.